> ## Documentation Index
> Fetch the complete documentation index at: https://docs.controller360.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# Questions and Answers

# Controller360

<AccordionGroup>
  <Accordion title="I forgot my Controller password, clicked “Forgot my password,” and did not receive a new password.">
    1. Check whether the email address entered is correct;
    2. Check your spam folder;
    3. Check whether your email account has any restrictions;
    4. The email domain may be blocked by the server;
  </Accordion>

  <Accordion title="How will the New User access the System?">
    Access it through the Link [https://portal6.controller360.com.br/](https://portal6.controller360.com.br/) 
  </Accordion>

  <Accordion title="The icons on the Controller page are not appearing">
    Check the Internet connection, delete cookies, and restart the computer.
  </Accordion>

  <Accordion title="Controller does not open. It loads to 100%, stops, and does not open">
    Follow the Steps below:

    1. Clear the browsing history, cookies, and caches; 2. Run tests on other computers; 3. If the problem persists, access the computer to analyze its performance, configuration, processor, etc. Because Controller displays charts and presentations, accelerator technology is used to improve performance. However, in a few cases, this error may occur because the computer's processor does not support this feature. It is important to note that this occurs on older computers. We have a “version” without this feature so that Controller can operate. Use the domain \[[https://portal6.controller360.com.br/\]](https://portal6.controller360.com.br/]\(https://portal6.controller360.com.br/\))
  </Accordion>

  <Accordion title="Error: “A Local Failure Occurred,” the computer does not load the Controller 360 page">
    Follow the Steps below:

    1. Clear the browsing history, cookies, and caches; 2. Run tests on other computers; 3. If the problem persists, access the computer to analyze its performance, configuration, processor, etc. Because Controller displays charts and presentations, accelerator technology is used to improve performance. However, in a few cases, this error may occur because the computer's processor does not support this feature. It is important to note that this occurs on older computers. We have a “version” without this feature so that Controller can operate. Use the domain \[[https://portal6.controller360.com.br/\]](https://portal6.controller360.com.br/]\(https://portal6.controller360.com.br/\))
  </Accordion>

  <Accordion title="I forgot my Controller password, clicked “Forgot my password,” and did not receive a new password.">
    1. Check whether the email address entered is correct;
    2. Check your spam folder;
    3. Check whether your email account has any restrictions;
    4. The email domain may be blocked by the server;
  </Accordion>

  <Accordion title="How will the New User access the System?">
    Access it through the Link [https://portal6.controller360.com.br/](https://portal6.controller360.com.br/) 
  </Accordion>

  <Accordion title="The icons on the Controller page are not appearing">
    Check the Internet connection, delete cookies, and restart the computer.
  </Accordion>

  <Accordion title="Controller does not open. It loads to 100%, stops, and does not open">
    Follow the Steps below:

    1. Clear the browsing history, cookies, and caches; 2. Run tests on other computers; 3. If the problem persists, access the computer to analyze its performance, configuration, processor, etc. Because Controller displays charts and presentations, accelerator technology is used to improve performance. However, in a few cases, this error may occur because the computer's processor does not support this feature. It is important to note that this occurs on older computers. We have a “version” without this feature so that Controller can operate. Use the domain \[[https://portal6.controller360.com.br/\]](https://portal6.controller360.com.br/]\(https://portal6.controller360.com.br/\))
  </Accordion>

  <Accordion title="Error: “A Local Failure Occurred,” the computer does not load the Controller 360 page">
    Follow the Steps below:

    1. Clear the browsing history, cookies, and caches; 2. Run tests on other computers; 3. If the problem persists, access the computer to analyze its performance, configuration, processor, etc. Because Controller displays charts and presentations, accelerator technology is used to improve performance. However, in a few cases, this error may occur because the computer's processor does not support this feature. It is important to note that this occurs on older computers. We have a “version” without this feature so that Controller can operate. Use the domain \[[https://portal6.controller360.com.br/\]](https://portal6.controller360.com.br/]\(https://portal6.controller360.com.br/\))
  </Accordion>
</AccordionGroup>

# Controllership

<AccordionGroup>
  <Accordion title="Difference in Loss/Shrinkage and Consumption Values between VR Master and VR Controller">
    **VR Master** displays the average cost including tax, while **Controller 360** displays only the average cost. 
  </Accordion>

  <Accordion title="“Error: Metrica/Painel/OutraMargem/Get: TypeErrror: Failed to fetch Evento: Filtrar">
    Settings / Indicators<br />Go to the indicators, configure them, and save them (you do not need to make any changes).
  </Accordion>

  <Accordion title="Metrics is not updating the Contribution Target and Purchase Limit">
    In this case, the budget must be recalculated. The budget was probably prepared too far in advance.
  </Accordion>

  <Accordion title="DDV / Inventory Variation Percentage is zero in Metrics">
    1. Check whether the POS Consistency Checks were performed;
    2. Check whether the store operated on the previous day, as VR Master does not load the inventory balance if there was no activity.
  </Accordion>

  <Accordion title="Sales Value in Master differs from Controller – Commercial Monitoring">
    These discrepancies may occur when certain processes have not been followed. Follow the steps below to check:

    1. Check whether the number of commercial categories in VR Master is the same as in Controller 360. If any commercial category is missing, you must update them. Click here 2. Manually update Commercial Monitoring. Click Here to learn how to do this. If the information still does not appear, continue to step 3. 3. If you followed steps 1 and 2 and information is still missing, the consistency check was probably not performed for one of the days in the month. Click here to check the consistency checks. 4. After performing the consistency check(s), follow Step 2 again to retrieve the new information.
  </Accordion>

  <Accordion title="A commercial category is missing from Commercial Monitoring">
    When a commercial category is missing, we must analyze several factors. Follow the steps below:

    1. Check whether all Commercial Categories listed in VR Master are also present in Controller 360. 2. Check whether the User has access to that Commercial Category. If the user already has access, continue to step 3. 3. Manually update the commercial categories: To learn how to perform the update, [Click here](/content/docs/en/settings/market-related)
  </Accordion>

  <Accordion title="How do I change the Commercial Category Level in Commercial Monitoring?">
    Click Settings / Parameters – Commercial Category Level – change it to the desired level: 1, 2, or 3.

    * Remember that after making this change, you must synchronize the Commercial Categories. If the budget has already been calculated, it must be calculated again.
  </Accordion>

  <Accordion title="I cannot access Commercial Monitoring!!!">
    The User in question probably does not have access to the commercial categories.<br />To learn how to grant access, [**Click here**](/content/docs/en/settings/users-and-permissions) 
  </Accordion>

  <Accordion title="One commercial category target receives almost the entire value for the day, while some categories with smaller shares become negative.">
    This may occur on days when the store is closed (Sundays and holidays). When searching by day of the week to distribute the Budget by day, Controller does not “find” any data and therefore returns zero. The budget is edited and, due to a system “failure,” the shares of the smaller commercial categories become negative.

    The developers are working to resolve this issue.
  </Accordion>

  <Accordion title="Difference between the Average Margin in the Budget assistant and the margin shown in the budget details and Metrics">
    These Margins serve different purposes;

    When calculating the (Average) Margin while Creating the budget, Controller provides the average from the previous two months, or the customer may enter the desired margin. This margin is used to calculate the [Break-Even Point](/content/docs/en/controllership/budget)

    When we proceed to the next routine, which is Calculating the Budget, Controller uses historical data to allocate the Sales target among commercial categories and then among the days, respecting the seasonality of the period and thereby defining our margin.

    If you want to keep the margin entered in the Budget assistant, you can change it in the “edit budget” routine (change the COGS percentage). For more details, [Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="How do I Export the Strategic Plan to VR Master?">
    [**Click Here**](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="I cannot “Create” the budget, and the data does not load in the Planning assistant.">
    This occurs when the Synchronizer is turned off (Closed). The yellow light in the upper-right corner is probably flashing. Follow the steps below to correct this:

    1. Open VR Sync360, which should be installed on the application server, and leave it minimized. If the error continues, the synchronizer (VR Sync 360) must be reinstalled. Contact Specialized Support to perform this procedure.
  </Accordion>

  <Accordion title="Real-Time – Daily target is much lower than the actual value">
    The targets are calculated according to the same period from the previous year, respecting the days of the week and seasonality, which produces values very close to the actual results for that period. When these targets are much lower, Controller may not have found one year of historical data to process the information, resulting in this discrepancy in the target values.

    In this case, these targets must be edited manually. To learn how to edit the daily targets, [Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="Real-Time error: “DOES NOT DISPLAY SALES TARGET”.">
    Check whether the Budget (Strategic Planning) has already been created. 

    To check, access: Controllership / Budget (Strategic Planning), and confirm whether planning was completed for the current month. To learn how to create the Budget (Strategic Planning), [Click here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="Real-Time displays the error: “Exception While Reading From Stream”">
    This type of problem may occur because the connection is slow when retrieving the data. 

    To determine the exact problem, first open some report screens, such as Metrics (Controllership/Metrics), or any report within Analytics. If these reports are slow to open, your server (Database) is experiencing connection problems. If these reports are operating at the expected speed, there is a slowdown only in the POS data tables. In this case, you must contact VR Master support.
  </Accordion>

  <Accordion title="Real-Time displays the error: “Internal Server Error”">
    This type of error occurs when the User **does not have access permission** for a specific **Commercial Category**.<br />To learn how to adjust the access permission for a commercial category, [**click here**](/content/docs/en/settings/users-and-permissions)
  </Accordion>

  <Accordion title="Real-Time does not load the information">
    See the possible causes below:

    1. Check whether the connection to the server is working; 2. Check whether the Concentrator (VR Master) is working; 3. Check whether the User has the correct access permissions for the commercial categories;
  </Accordion>

  <Accordion title="Why is the Average Margin from the (Budget) different from the Contribution Margin in Metrics?">
    For details about Average Margin (Budget) vs. Contribution Margin (Commercial Monitoring) or (Metrics)<br />[Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="How is the Purchase Limit Calculated?">
    The ***Purchase Limit*** calculates purchase limits by commercial category in a flexible manner *(higher sales increase purchasing power, while lower sales reduce purchasing power)*.

    To learn how it is Calculated, [Click here](/content/docs/en/controllership/purchase-limit)
  </Accordion>

  <Accordion title="How do I Activate the Purchase Limit Workflow?">
    When we export the **Purchase Limit to VR Master**, we must ensure that the Buyer does not exceed this limit.<br />In this case, we must activate the controls that will perform this task automatically, ensuring that there are no excess purchases.

    To learn how to activate these controls, [Click here](/content/docs/en/controllership/purchase-limit).
  </Accordion>

  <Accordion title="How is inventory DDV calculated in Controller 360?">
    Controller 360 does not calculate DDV; it retrieves the value already calculated in Master.<br />The calculation formula in VR Master is: **(SaldoEstoque / QuantidadeVendaMedia) = DDV**
  </Accordion>

  <Accordion title="Why are the results not appearing in Real-Time?">
    **Real-Time** can only process the data after the **budget** has been created. To learn how to create a budget, click the link [**here**](/content/docs/en/controllership/budget) ;

    If you have already created the budget for the current period and Real-Time is still not working, check whether the synchronizer is connected correctly or whether it was accidentally closed. 
  </Accordion>

  <Accordion title="How do I Verify Controller Data against VR Master?">
    [See how to Verify Controller Data against VR Master](https://controller360.com.br/?docs=como-conferir-os-dados-do-vr-master-vs-360) incorrect
  </Accordion>

  <Accordion title="Difference in Loss/Shrinkage and Consumption Values between VR Master and VR Controller">
    **VR Master** displays the average cost including tax, while **Controller 360** displays only the average cost. 
  </Accordion>

  <Accordion title="“Error: Metrica/Painel/OutraMargem/Get: TypeErrror: Failed to fetch Evento: Filtrar">
    Settings / Indicators<br />Go to the indicators, configure them, and save them (you do not need to make any changes).
  </Accordion>

  <Accordion title="Metrics is not updating the Contribution Target and Purchase Limit">
    In this case, the budget must be recalculated. The budget was probably prepared too far in advance.
  </Accordion>

  <Accordion title="DDV / Inventory Variation Percentage is zero in Metrics">
    1. Check whether the POS Consistency Checks were performed;
    2. Check whether the store operated on the previous day, as VR Master does not load the inventory balance if there was no activity.
  </Accordion>

  <Accordion title="Sales Value in Master differs from Controller – Commercial Monitoring">
    These discrepancies may occur when certain processes have not been followed. Follow the steps below to check:

    1. Check whether the number of commercial categories in VR Master is the same as in Controller 360. If any commercial category is missing, you must update them. Click here 2. Manually update Commercial Monitoring. Click Here to learn how to do this. If the information still does not appear, continue to step 3. 3. If you followed steps 1 and 2 and information is still missing, the consistency check was probably not performed for one of the days in the month. Click here to check the consistency checks. 4. After performing the consistency check(s), follow Step 2 again to retrieve the new information.
  </Accordion>

  <Accordion title="A commercial category is missing from Commercial Monitoring">
    When a commercial category is missing, we must analyze several factors. Follow the steps below:

    1. Check whether all Commercial Categories listed in VR Master are also present in Controller 360. 2. Check whether the User has access to that Commercial Category. If the user already has access, continue to step 3. 3. Manually update the commercial categories: To learn how to perform the update, [Click here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="How do I change the Commercial Category Level in Commercial Monitoring?">
    Click Settings / Parameters – Commercial Category Level – change it to the desired level: 1, 2, or 3.

    * Remember that after making this change, you must synchronize the Commercial Categories. If the budget has already been calculated, it must be calculated again.
  </Accordion>

  <Accordion title="I cannot access Commercial Monitoring!!!">
    The User in question probably does not have access to the commercial categories.<br />To learn how to grant access, [**Click here**](/content/docs/en/settings/users-and-permissions) 
  </Accordion>

  <Accordion title="One commercial category target receives almost the entire value for the day, while some categories with smaller shares become negative.">
    This may occur on days when the store is closed (Sundays and holidays). When searching by day of the week to distribute the Budget by day, Controller does not “find” any data and therefore returns zero. The budget is edited and, due to a system “failure,” the shares of the smaller commercial categories become negative.

    The developers are working to resolve this issue.
  </Accordion>

  <Accordion title="Difference between the Average Margin in the Budget assistant and the margin shown in the budget details and Metrics">
    These Margins serve different purposes;

    When calculating the (Average) Margin while Creating the budget, Controller provides the average from the previous two months, or the customer may enter the desired margin. This margin is used to calculate the [Break-Even Point](/content/docs/en/controllership/budget)

    When we proceed to the next routine, which is Calculating the Budget, Controller uses historical data to allocate the Sales target among commercial categories and then among the days, respecting the seasonality of the period and thereby defining our margin.

    If you want to keep the margin entered in the Budget assistant, you can change it in the “edit budget” routine (change the COGS percentage). For more details, [Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="How do I Export the Strategic Plan to VR Master?">
    [**Click Here**](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="I cannot “Create” the budget, and the data does not load in the Planning assistant.">
    This occurs when the Synchronizer is turned off (Closed). The yellow light in the upper-right corner is probably flashing. Follow the steps below to correct this:

    1. Open VR Sync360, which should be installed on the application server, and leave it minimized. If the error continues, the synchronizer (VR Sync 360) must be reinstalled. Contact Specialized Support to perform this procedure.
  </Accordion>

  <Accordion title="Real-Time – Daily target is much lower than the actual value">
    The targets are calculated according to the same period from the previous year, respecting the days of the week and seasonality, which produces values very close to the actual results for that period. When these targets are much lower, Controller may not have found one year of historical data to process the information, resulting in this discrepancy in the target values.

    In this case, these targets must be edited manually. To learn how to edit the daily targets, [Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="Real-Time error: “DOES NOT DISPLAY SALES TARGET”.">
    Check whether the Budget (Strategic Planning) has already been created. 

    To check, access: Controllership / Budget (Strategic Planning), and confirm whether planning was completed for the current month. To learn how to create the Budget (Strategic Planning), [Click here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="Real-Time displays the error: “Exception While Reading From Stream”">
    This type of problem may occur because the connection is slow when retrieving the data. 

    To determine the exact problem, first open some report screens, such as Metrics (Controllership/Metrics), or any report within Analytics. If these reports are slow to open, your server (Database) is experiencing connection problems. If these reports are operating at the expected speed, there is a slowdown only in the POS data tables. In this case, you must contact VR Master support.
  </Accordion>

  <Accordion title="Real-Time displays the error: “Internal Server Error”">
    This type of error occurs when the User **does not have access permission** for a specific **Commercial Category**.<br />To learn how to adjust the access permission for a commercial category, [**click here**](/content/docs/en/settings/users-and-permissions)
  </Accordion>

  <Accordion title="Real-Time does not load the information">
    See the possible causes below:

    1. Check whether the connection to the server is working; 2. Check whether the Concentrator (VR Master) is working; 3. Check whether the User has the correct access permissions for the commercial categories;
  </Accordion>

  <Accordion title="Why is the Average Margin from the (Budget) different from the Contribution Margin in Metrics?">
    For details about Average Margin (Budget) vs. Contribution Margin (Commercial Monitoring) or (Metrics)<br />[Click Here](/content/docs/en/controllership/budget)
  </Accordion>

  <Accordion title="How is the Purchase Limit Calculated?">
    The ***Purchase Limit*** calculates purchase limits by commercial category in a flexible manner *(higher sales increase purchasing power, while lower sales reduce purchasing power)*.

    To learn how it is Calculated, [Click here](/content/docs/en/controllership/purchase-limit)
  </Accordion>

  <Accordion title="How do I Activate the Purchase Limit Workflow?">
    When we export the **Purchase Limit to VR Master**, we must ensure that the Buyer does not exceed this limit.<br />In this case, we must activate the controls that will perform this task automatically, ensuring that there are no excess purchases.

    To learn how to activate these controls, [Click here](/content/docs/en/controllership/purchase-limit).
  </Accordion>

  <Accordion title="How is inventory DDV calculated in Controller 360?">
    Controller 360 does not calculate DDV; it retrieves the value already calculated in Master.<br />The calculation formula in VR Master is: **(SaldoEstoque / QuantidadeVendaMedia) = DDV**
  </Accordion>

  <Accordion title="Why are the results not appearing in Real-Time?">
    **Real-Time** can only process the data after the **budget** has been created. To learn how to create a budget, click the link [**here**](/content/docs/en/controllership/budget) ;

    If you have already created the budget for the current period and Real-Time is still not working, check whether the synchronizer is connected correctly or whether it was accidentally closed. 
  </Accordion>

  <Accordion title="How do I Verify Controller Data against VR Master?">
    [See how to Verify Controller Data against VR Master](https://controller360.com.br/?docs=como-conferir-os-dados-do-vr-master-vs-360) incorrect
  </Accordion>
</AccordionGroup>

# Analytics

<AccordionGroup>
  <Accordion title="Supplier Analysis – The return value is not displayed">
    In VR Master, check the Sales Return parameters in the Entry and Exit Settings. 
  </Accordion>

  <Accordion title="Purchase Analysis does not load the information">
    Check the analysis period, select the commercial category, and click filter.
  </Accordion>
</AccordionGroup>

# **Results Calculation**

<AccordionGroup>
  <Accordion title="How to View the Chart of Accounts (Entry Type) in VR Master">
    To view the Chart of Accounts (Entry Type) in VR Master<br />[**Click Here**](/content/docs/en/settings/chart-of-accounts)
  </Accordion>

  <Accordion title="How do I Verify the Financial Statement against VR Master? [Cash]+[Credit Card]+[Debit Card] and others">
    THERE ARE TWO WAYS TO CALCULATE THE FINANCIAL RESULT: **BY DUE DATE** AND **BY PAYMENT DATE.**<br />To verify the Financial Statement against VR Master, click the link below and follow the steps. 

    \[Click Here]\([https://controller360.com.br/?docs=como-conferir-o-demonstrativo-financeiro-vs-vr-master](https://controller360.com.br/?docs=como-conferir-o-demonstrativo-financeiro-vs-vr-master)) (incorrect link) to view the complete Step-by-Step Guide. 
  </Accordion>

  <Accordion title="Why are the Management and Financial Statements showing zero values?">
    When this occurs, there was a problem importing the data from VR Master.<br />[Click Here](https://controller360.com.br/?docs=quando-um-demonstrativo-aparece-zerado) (incorrect link) to see detailed instructions on how to correct it.
  </Accordion>
</AccordionGroup>

# **Settings**

<AccordionGroup>
  <Accordion title="I forgot my password. What should I do?">
    Access the Controller 360 portal through the link [https://portal6.controller360.com.br/](https://portal6.controller360.com.br/)

    Use your registered email address to Log in to Controller 360, then click “Forgot my password”
  </Accordion>

  <Accordion title="Who can add new Users?">
    Any user who has **Administrator as their Access Permission.**<br />To learn how to add a user, [**click here**](/content/docs/en/settings/users-and-permissions)
  </Accordion>
</AccordionGroup>